Frequently Asked Questions

Guialo is a platform that lets Airbnb and vacation rental hosts build an interactive digital guide with everything about the property: Wi-Fi password, house rules, appliance instructions, local recommendations, host contact and more. Guests open it on their phone through a QR code or a direct link, with no app to install. See a sample guide →

It is built for Airbnb, Booking and vacation rental hosts who keep answering the same questions and want to offer guests a more professional experience — without plastic binders, PDFs or WhatsApp threads.

No. The platform is built to be simple and intuitive. You create and customize your guide straight from the dashboard, with no technical knowledge.

You can include: Wi-Fi network and password, house rules, check-in and check-out, how to get there, appliance instructions (with photos and videos), local recommendations, host contact, pool, gym, laundry, parking and more. Every section is optional — you add only what makes sense for your property. See an example with every section →

Yes. Guialo supports English, Spanish and Portuguese. You write the content in the languages you want and the guest picks theirs inside the guide — ideal for hosting international travellers without a language barrier.

Through a unique link or a QR code printed and placed at the entrance. There is no app to install — the guide opens right in the phone browser. Try it as a guest →

You can generate a QR code for each section of the guide or for each appliance. A code stuck on the washing machine, for instance, opens its instructions directly. The guest finds the answer exactly where the question comes up. See sample guide →

Yes. You can create a separate guide for every property you manage, each with its own content, cover photo and visual style.

Yes. You choose the colors and the cover photo, building a guide that matches the look you want — minimal, colorful or in line with the property style.

With everything in one place available around the clock, guests find the answers themselves — no need to message you. Questions like "what is the Wi-Fi password?" or "how does the stove work?" stop arriving at 2 a.m.

Yes, with several advantages. The digital guide updates instantly (edit once and every guest sees the latest version), it cannot be lost or torn, it supports photos and videos, and it is always in the guest pocket — on the phone, nothing to print.

Directly. Well-informed guests have a smoother, more independent stay, make fewer mistakes (leaving the trash in the wrong place, checking out late) and tend to rate the host higher. Experienced hosts use digital guides for exactly this reason.

Yes. For portfolios with more than 5 properties we offer special terms. Get in touch and we will put together a proposal for your business. Talk to our team →

No. Guialo has no subscription and no auto-renewal. With a Premium plan you pay once for a 12 or 36-month package. When it ends, nothing is charged to your card automatically — you decide whether to renew. We are the most transparent and affordable option out there: no surprises on the bill, no cancellation maze.

Yes. The basic plan is free and already lets you build your guide with the essential features. Premium plans unlock extras such as additional sections, full visual customization and priority support.